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Frequently Asked Questions

 

ACCREDITATION QUESTIONS

Q: How do I claim credit for participating in the Virtual Rx Summit?

A: CLICK HERE to claim credits for sessions you’ve participated in. To log in, you will need the email you used to register for the conference as well as your badge ID, which can be found on your registration confirmation email. For full accreditation information, CLICK HERE.

Q: I’m looking for my certificate from Rx Summit 2019 or another HMP event I attended in the past.

A: If you are looking for a certificate from a past event, please email info@naccme.com and in your e-mail provide the name and date of the conference that you previously attended and let them know you need a copy of your certificate. Someone will respond to your request within 48 hours.

 

AGENDA QUESTIONS

Q: I’m looking for a session but I can’t find it in the agenda…

A: The full virtual agenda can be found HERE. Unfortunately, not all of the sessions from the live conference made it into the agenda because not all faculty were available to participate virtually. However, we will be working with these faculty over the coming weeks to record their sessions and release them On-Demand. As these become available, we will send out an email notification with instructions on how to access.

Q: I missed a session this morning/afternoon/yesterday, etc, where can I find the recording?

A: CLICK HERE to view the sessions that have already occurred. Recordings will be posted to each session page within 24 hours after the live session has ended.

Q: Will I be able to watch recordings of the sessions being presented after the conference?

A: Yes, all sessions being shown live during the virtual event will be recorded and available for viewing after the conference.

Q: When will the live sessions be available for on-demand?

A: The recordings of live sessions will be made available within 24 hours of the live session ending. Check back on the session page for a link to the recording. 

Q: How will I access the on-demand sessions?

A: If you are looking for a session that occurred live during the virtual conference, those videos will be posted within 24-hours after the session has ended.

If you are looking for a session that was not part of the virtual agenda, our team is working with faculty of those sessions to record their presentations and release them after the conference. More information about these On-Demand only presentations that will be released this way will be shared in the coming weeks.

Q: How long will I have to view the on-demand sessions?

A: All of the breakout sessions are accredited and will be on-demand and available to you for 12 months.

Q: Where can I access the slides for the sessions?

A: Session slides can be found on the individual session pages on our website. CLICK HERE to view the agenda. Click on the session you are looking for and on this page there is a section to Download Session Slides. Click there to download.

Q: Will the slides also be available for 12 months?

A: Yes

Q: There are some sessions I was looking forward to seeing at the live conference, but I noticed they aren’t on the virtual conference agenda. Will those be made available?

A: Conference organizers are working with faculty who were not able to participate in the virtual conference to record their sessions for release later in the year. We cannot guarantee that all sessions will be made available this way, but we will provide updates as new sessions are recorded and released for viewing.

 

EXHIBITOR-RELATED QUESTIONS

Q: I was hoping to see some exhibitors on-site.  Can you send me a list of exhibitors?

A: Exhibitor information can be found HERE on our website. You can click on each Exhibitor’s name to find out more information about their organization or to access their website. You can also request more information from the exhibitor and they will follow-up with you after the virtual conference. If you’d like to be entered into a drawing to win complimentary registration packages for next year, request information from up to 10 different exhibitors.

Q: How do I contact exhibitors?

A: On the Exhibitor Page, click on the company you are interested in contacting. A pop-up should appear with a form that you can fill out to ask your question or request more information about their product or service.

Q: How do I enter the drawing for a complimentary pass for next year’s meeting?

A: Exhibitor information can be found HERE on our website. You can click on each Exhibitor’s name to find out more information about their organization or to access their website. You can also request more information from the exhibitor and they will follow-up with you after the virtual conference. If you’d like to be entered into a drawing to win complimentary registration packages for next year, request information from up to 10 different exhibitors.

 

REGISTRATION QUESTIONS

Q: If I registered for the SAM or Stimulant Summit post conference, when should I expect to receive this content?

A: The SAM and Stimulant Summit post conference sessions will be sent to registered attendees by May 31. If you do not receive access by June 1, please contact us directly.

Q: Am I registered for the SAM or STIM Summit? 

A: Please call our registration department at 800.205.8233 to inquire if you are registered for either of these events.

Q: I would like to add SAM or STIM to my registration.

A: Please call our registration department at 800.205.8233 to inquire about adding the SAM or STIM Summits to your registration.

Q: How do I register now?

A: Please visit our  registration page, and you will receive a confirmation email giving you information on how to access this Virtual experience right away.

Q: What are the dates of the Conference for 2021?

A: April 5-8, 2021

Q: Where will the 2021 Conference take place?

A: Nashville, TN

Q: How do I register for 2021?

A: CLICK HERE to register now.

Q: What is the Cancellation Policy for 2021 if I register now?

A: Please note that the cutoff date for cancellation is February 19, 2021. All cancellations must be received in writing and postmarked by that date. All cancellations via email must be submitted by this date to registration@hmpglobal.com. Full registration (less a $100 processing fee or full registration amount, whichever is less) will be refunded only to cancellations received in writing that are postmarked or emailed by the above date. No refunds will be issued after February 29, 2021 for any reason – no exceptions. Registrants wishing to cancel may send someone to take their place without penalty if they send a written request with the replacement person’s name by March 22, 2021. There are no exceptions to these policies. Payments may not be applied toward tuition for future conferences, nor any other meetings or products offered by HMP or NACCME. Cancellations for hotel and transportation reservations must be handled by the individual registrant directly with the hotel, airline, and/or other company. No refunds are offered for classes that may be suspended or shortened due to weather or other conditions or circumstances beyond HMP or NACCME’s control.

 

MISCELLANEOUS

Q: What are my options if I am unable to attend all of the Virtual Rx Summit?

A: All of the breakout sessions are accredited and will be on-demand and available to you for 12 months.

Q: What kind of software will be required to view keynotes and interact with the experts?

A: Rx Summit 2020 Virtual Experience will be web-based, so all you will need is a computer and an internet connection. Review requirements for desktop browser and operating systems.

Q: What should I do about my 2020 hotel reservation?

A: The hotels are currently in the process of canceling all room reservations for the onsite conference in Nashville, TN. Some of the hotels within our meeting block will do this automatically, in which case, you will receive an email notification from the hotel advising you of the cancellation. Other hotels have a more manual process that requires you to call the hotel to cancel your reservation directly.